Booking terms
A little clarity, before your visit.
Last reviewed
Making an appointment
Services are provided by LD Hair Professional Ltd (company 16175566), at 4 Galapagos Grove, Newton Leys, Milton Keynes, MK3 5NX. A WhatsApp message is an enquiry, not an automatic reservation. Your appointment is confirmed when Laura has agreed the service, date, final price and deposit arrangements with you. Please wait for confirmation before travelling.
For a major change, correction or an occasion appointment, start with a consultation so there is time to discuss your hair and the work required.
Prices & quotations
All listed prices are in pounds sterling (GBP). The final price depends on hair length, thickness, condition, the time required and product use. Additional work and charges should be agreed with Laura before the service goes ahead.
A blank price means the service needs a quotation; it does not mean the service is free. Consultation and trial prices are separate from a wedding-day quotation. The website does not take payment or add an online booking fee.
Your deposit
The studio asks for a 20% deposit to secure an appointment. Laura will explain the payment method and the terms applying to the deposit before you agree to the booking. Keep your booking confirmation and payment record.
Changing or cancelling
Please give at least 72 hours’ notice if you need to cancel or change your appointment. Contact Laura using WhatsApp, phone or email and wait for her reply confirming the change.
The published studio cancellation terms provide for loss of a refund when less than 72 hours’ notice is given. Any amount retained or charged must still be fair and consistent with your booking agreement and applicable consumer rights; this is not an automatic right to keep every payment in every circumstance. Ask Laura to explain any proposed deduction.
If the studio cannot provide your appointment, contact Laura to agree an alternative or discuss repayment for the service that cannot be supplied. Nothing in these terms removes your statutory rights, including any cancellation or refund rights that apply to your booking.
Colour allergy testing
Arrange the required allergy test with Laura at least 48 hours before a colour service. The studio’s published policy asks for repeat testing every six months. Laura will advise if a further test or different timing is required for the chosen product, a change in your circumstances or the manufacturer’s instructions.
Tell Laura about any previous reaction before booking. A test is a suitability precaution, not a guarantee that a reaction cannot occur. Do not proceed without the professional advice and checks appropriate to your service.
Consultation & suitability
Strand, elasticity and porosity checks may be needed to assess the condition of your hair. Laura will discuss suitability, realistic outcomes and care before work begins. The right service depends on your individual hair; a gallery photograph is inspiration rather than a promised identical result.
Colour finishing & toner
Colour services must be accompanied by a blow-dry or quick-dry appointment so the result can be checked when dry. Bleach services must be booked with a toner. Laura will confirm the necessary combination, time and total price when you enquire.
Questions or concerns
If you are unsure about a price, charge, result or booking condition, speak to Laura. If you are unhappy after a service, contact her with the appointment date and a clear explanation so the concern can be considered. This does not limit any remedy available under consumer law.